Help Center

Welcome valued customers, drivers/service providers, stores, and restaurants to the iCity Help Center. Our team is here to provide you with support for all the services you receive or offer through our multi-service solution.

If you need assistance right now, you may contact us via the ff channels:

Live Chat
Go to your Profile and click Live Chat. Our agents are available from 9 am to 7 pm. 

Contact Us
Go to your Profile and click Contact Us. Fill up the form with the information you would like to share. Our agents are reviewing messages 24/7

Call Us
You may call us via Viber/Globe number which is 09452230397
Or you may reach us through our PLDT hotline (02) 8247.7975

Email Us
You may send us an email via support@icity.ph and expect a response within 24 hours. 

Come to Us
You may also visit us at our corporate headquarters with a prior appointment. We currently do not entertain walk-ins for us to focus on our core business. 

You may also visit our FAQ Page which answers most of our users' questions. 

Thank you for choosing iCity - we look forward to serving you!


Subscribe to our Newsletter